* Work flexibly under a hybrid model from Surry Hills ( 3 days from the office, 2 days from home)
* Opportunities to advance your career as the company grows
* Impactful and rewarding role helping improve the health outcomes of Aussie men & women
G’day, we’re Mosh
Our mission is to get Aussie men & women the best possible health outcomes through best-in class health programs. We know the current healthcare system is not meeting the needs of the modern Australian, and we reckon there’s a better, more holistic way. Our solutions for hair loss, sexual health, skin care, mental health and weight management are easy, affordable and completely discreet.
More than a job
There’s nothing better than the feeling that what you’re doing matters and makes a difference. We’re pretty lucky this is the norm and not the exception for us. Develop and maintain a customer loyalty program that drives high engagement, retention and personalisation across the Mosh, Moshy and Healthy Mummy brands. Alongside this, the role will have a particular focus on the e-commerce arm of the business, driving revenue and expanding expertise in this area across all brands.
What you’ll do
On a day to day basis you will:
- Own CRM strategy and roadmap for end-to-end e-comm revenue growth
- Assist in developing and improving the CRM strategy for Mosh and Moshy’s recurring revenue business.
- Work across audience segmentation, data collection and customer lifecycle marketing to identify insights and opportunities to improve customer loyalty.
- Ongoing management, maintenance and improvement of the customer nurturing architecture.
- Drive CRM database growth and management.
- Devise and implement segmentation and personalisation strategies.
- Analyse, forecast and report on weekly and EOM results with actionable insights.
- Work collaboratively to execute customer centric campaigns that deliver on growth objectives.
- Be a subject matter expert on CRM best practice, compliance, and IP reputation management.
Experience you’ll bring
We’re looking for someone with a go-getter personality. The ideal candidate will have:
- 4+ years in a similar role with CRM platform experience.
- Experience in CRM marketing automations, maintenance and optimisation.
- Experience in fast paced environment (ideally in e-commerce).
- Strong capabilities in analytics, data interpretation and reporting to a variety of audiences.
- Knowledge of email marketing best practice and A/B testing.
- Understanding of responsive design and experience using email delivery tools.
- High comfort level with editing and troubleshooting HTML.
- Experience in customer journey mapping.
- Experience with Hubspot/Klaviyo.
Nice to Have:
- Experience with sales promotions and campaign management.
- Proven ability in designing and optimising landing pages for improved conversion rates.
- Familiarity with product and stock management in an e-commerce setting.
What’s on offer
We hire teammates that share our values, believe in our mission and are passionate about the future of healthcare. Some of the reasons our team loves Mosh include:
- Lots of opportunity to learn and grow with the company with access to on-demand training
- Access to up to 16 weeks of paid parental leave
- Discounts on a range of Mosh products and services
- Two extra days of holiday leave each year
- Two days for purpose leave ( Mental health or L&D)
- Full access to Go1 eLearning platform
- EAP and access to online wellbeing programs
- Classpass credits
- Working with a creative, friendly and collaborative bunch in a dog friendly office
- Making a real, positive impact on the lives of others
Better, together
Everyone is different and we think that’s what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.
P.S. We love a good cover letter. The more you, the better.
