Are you a social media enthusiast with a passion for building online communities?
Join us as a Social Media Community Manager and be the voice of our brand across social platforms!
Utilise your expertise in engaging with our audience, fostering conversations, and building meaningful relationships. From crafting engaging content to moderating discussions, your skills will cultivate a vibrant and loyal community around our brand.
Be part of a dynamic team where your creativity and community-building skills significantly impact our social media presence.
About Us:
Infinity Group is led by our visionary founder, Graeme Holm, who has graced the stage alongside legends like Tony Robbins, Robert Kiyosaki, David Goggins, Gary Vaynerchuk, and the esteemed Sir Richard Branson! Holm's trailblazing methods have captured the attention of industry giants, setting us apart in revolutionizing financial strategies.
In this role, you will:
- Develop and implement customer-focused social media campaigns to drive engagement and revenue.
- Analyse the performance of social media engagements using various analytics tools.
- Monitor conversations and online trends to anticipate customer needs and initiate appropriate interactions.
- Collaborate with different departments to develop creative social solutions for maximum customer satisfaction.
- Manage and oversee customer service inquiries, moderation, and content review on social networks.
- Monitor and respond to customer reviews and ratings.
- Ensure integration of campaigns with the brand's strategy and objectives.
- Ensure compliance with brand guidelines and processes.
- Research target markets and analyse customer feedback to gain meaningful insights.
- Collaborate with other managers to develop social media influencer campaigns.
Your impact:
- Increased customer growth interaction, engagement, followership and loyalty.
- Generation of tangible and measurable leads.
- Enhanced customer loyalty and trust.
- Improved customer satisfaction.
Essential skills and requirements:
- At least 3+ years of relevant experience in social media marketing and content management.
- Experience in multimedia design, video editing, and digital production.
- Detail-oriented with excellent multitasking and project management skills.
- Proficiency in Photoshop and other relevant software.
- Working knowledge of SEO, SEM, web analytics, and the social media landscape.
- Demonstrated ability to manage customer relationships.
- Ability to translate customer feedback into actionable insights.
The character we're looking for:
- A proactive collaborator who can work effectively with teams.
- Adaptable and able to thrive in a fast-changing social media environment.
- Open-minded and highly creative.
- Self-motivated and driven to meet deadlines.
- Excellent communicator with an outgoing personality.
- Detail-oriented and problem-solver.
- Analytical, strategic, and innovative.
The Opportunity Awaits:
Join a dynamic team where:
- Client-centricity and innovation meet, fostering professional growth and connections.
- Your commitment is rewarded with an above-industry standard compensation package.
- Abundant prospects for personal and professional development await.
- Inclusivity thrives, promoting strong relationships within a respected financial institution.
- You contribute to shaping an impressive legacy in the financial industry.
Please be aware that this position is a full-time on-site role and work from home arrangements are not an option. Successful candidates must be prepared to work exclusively from the office in Varsity Lakes, Gold Coast, QLD.
Join us in implementing the Infinity Group Rapid Repay approach and transforming lives! Apply now to become part of our dynamic team at Infinity Group, where financial innovation meets client empowerment.
