DescriptionAbout Us
Spacetalk is an Australian technology company dedicated to creating innovative and life-enhancing connected wearables, mobile services, and software for families and seniors. Alongside our award-winning wearables, we operate Spacetalk Mobile, an MVNO service that ensures seamless connectivity for our users. As we transition from a hardware-led business to a software-first SaaS model, we're leveraging data, sensors, and predictive analytics to deliver even greater value. Our products and services enable people to stay connected, safe, and engaged no matter their age or stage in life. With a growing global presence and an expanding product line, Spacetalk is rapidly evolving as we scale our international footprint.
About The Role
As the Product Marketing Manager, you will play a pivotal role in driving retention and growth for Spacetalk Mobile (MVNO). Reporting to the VP of Marketing, this is a high-impact, high-accountability position within a turnaround environment where results matter. Direct telco marketing experience, expertise in regulatory compliance, and an awareness of industry standards are essential to succeed in this role. You’ll be responsible for owning and executing all marketing activities for the MVNO business, including campaign planning, offer development, pricing strategies, and customer engagement. You’ll collaborate closely with cross-functional teams to deliver campaigns that resonate with our customers and achieve our business objectives.
What You'll Do:
- Retention and Growth Campaigns >> Plan, execute, and optimise customer retention and acquisition strategies, ensuring alignment with business goals.
- Data-Driven Marketing >> Leverage customer insights and analytics to design effective Klayiyo campaigns and targeted messaging.
- Pricing and Offers >> Develop and manage pricing strategies and promotional offers to maximize ARPU and customer satisfaction.
- Cross-Functional Coordination >>Work closely with product, sales, and IT teams to ensure cohesive marketing initiatives.
- Customer Experience >>Enhance customer lifecycle communication and engagement to improve retention and reduce churn.
- Performance Tracking >> Measure, analyse, and report on campaign performance, identifying areas for improvement and scaling successes.
RequirementsYou are a self-motivated professional with a passion for leveraging technology to create meaningful customer experiences. You thrive in high-pressure, high-reward environments and are driven by the opportunity to make a tangible impact in a fast-evolving business.
- Deep knowledge of the MVNO/telco industry, including market trends, customer behaviors, and competitive dynamics.
- Proven experience managing marketing automation platforms (e.g., Klaviyo), analytics tools, and CRM systems.
- Ability to thrive in a fast-paced turnaround environment with a focus on delivery and accountability.
- Strong stakeholder management and communication skills to drive collaboration and influence outcomes.
- Minimum 5 years of marketing experience, preferably in telco or a related industry.
Benefits- Competitive salary with performance-based incentives.
- Progressive leave policies, including paid parental leave, community service leave, and birthday leave.
- Flexible working environment with a hybrid model of remote work and office presence.
- The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
- Career progression opportunities as Spacetalk continues to scale.
Why Join Us?
At Spacetalk, we believe in innovation, integrity, and a customer-first approach in everything we do. As we expand globally, we are committed to delivering best-in-class products that improve the lives of our users. Our Values—Innovate, Engage & Elevate—are embedded in how we work and grow together as a team.
You’ll have the opportunity to shape the future of Spacetalk Mobile and make a measurable impact on a fast-evolving business. This role is your chance to drive impactful change, leading how we deliver connected, data-driven solutions to our customers globally.
If you’re ready to lead and contribute to a fast-growing, purpose-driven company at the forefront of family safety technology, we’d love to hear from you!
