As our highly valued Senior Manager Digital Experience based in Brisbane your role will be to create, lead and influence the strategy and execution of the Great Southern Bank digital experience to create and deliver customer engagement, satisfaction, loyalty and value. Supporting our purpose of helping every Australian own their own home.
You’ll make an impact by:
- Increasing customer growth and digital NPS
- Blending digital customer journey management, user research, user testing, web analytics, customer insights, usability analysis, user experience design, user experience testing and UX/UI best practices,
- Creating, developing and effectively delivering strategies to enable the effective value creation of quality digital customer experiences.
- Coach, support and prioritise the pipeline of work for your team of UX, UI, digital copywriting and research experts.
Do things differently with us
To succeed in this role, you will have:
- 7+ years’ experience in digital experience, design & research
- Experience leading and cultivating a high performing team and culture
- Ability to define and build digital design & research principles that are key foundations for Great Southern Bank’s digital experience
- Experience in driving and influencing improvements in the digital customer experience through detailed analysis, research and implementation
- Experience in mentoring and coaching team members
- Demonstrated ability in qualitative/quantitative research, user testing, IA, user journeys and flows
- Experience working with Web Content Accessibility Guidelines (WCAG) compliance standards, design principles, design systems and current knowledge of cross platform design (mobile, tablet, desktop)
- Digital Transformation experience
- Experience in Financial Services or regulated industries
- Excellent organisation, prioritisation and time management skills, with high attention to detail
Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more
Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent and Experience Partner Danielle Moore - danielle.moore@gsb.com.au
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
