About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why your Role Matters:
The UNSW Division of Societal Impact, Equity and Engagement (DSIEE) leads UNSW’s efforts to make a positive and lasting impact on society, promoting equity and social justice, and driving engagement activities which enhance UNSW’s reputation as a key contributor to society through its research, teaching, and community engagement.
The Database Coordinator role encompasses all aspects of Raiser’s Edge (RE) database entry, raw data reporting, and documentation. This role is responsible for supporting all end users within the Division of Societal Impact, Equity and Engagement of the RE CRM with data input, update, extraction, and reporting.
The Database Coordinator will report to the Data & Analytics Manager and has no reports.
Responsibilities:
- Support the Data & Analytics Manager to ensure all information contained in the Division of Societal Impact, Equity and Engagement Raiser's Edge CRM database is accurate, consistent and up to date.
- Provide high levels of customer service to Division of Societal Impact, Equity and Engagement staff and to CRM users by providing queries, exports and reports.
- Support all end users using the database team's support ticketing system
- Create and maintain up to date documentation for internal team use and how to guides and manuals.
- Provide assistance with data entry for a variety of projects, including and not limited to conferral data, staff data.
- Support the Data & Analytics Manager to solve complex queries, exports and reports, and to fulfil briefs for data needs for all users of the system.
- Liaise with key internal stakeholders to ensure all information in the database is accessible and conveys accurate information for business intelligence needs.
- Actively contribute to the ongoing improvement of the Division’s systems and processes by identifying, recommending, and implementing changes to increase effectiveness and increase levels of quality of information.
- Maintain manual invoicing, importomatics and NetCommunity.
- Run APIs and database refreshes to maintain the reporting database
Skills and Experience:
- A relevant tertiary qualification or an equivalent level of knowledge gained through any combination of education, training and/or experience working with Raiser's Edge CRM systems and relational databases.
- Strong IT skills with the ability to adapt to new software tools and a good understanding of the MS Windows working environment.
- Strong MS Office skills (Word/Outlook/Access/Visio), in particular advanced skills in Microsoft Excel (ability to write functions, macros, VBA).
- A good working knowledge of MS SQL, with the ability to write new and edit complex queries.
- Ability to scope and write professional reports including profiles, financial goal tracking, appeal performance and provide meaningful analysis.
- Professional experience with reporting technologies including Crystal Reports, Excel, (SSRS, Calumo, Tableau, Alteryx or SAS reporting an advantage).
- Excellent written and verbal skills with the ability to communicate effectively with people from diverse backgrounds from all levels of the organisation.
- High level data entry and attention to detail skills.
- Experience working in a support services team with the ability to consistently meet tight deadlines.
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
How to Apply: Submit your CV & a succinct one-page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 6th January 2025
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
Contact: Amy Denney amy.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
