Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
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What you'll be doing
The Customer Service Product Architect is to act as the subject matter expert for all digital workspace devices and application related technologies. They are responsible for managing the end-to-end lifecycle of end user devices, defining a viable vision and roadmap for robust end user computing solutions which align to SCHN’s strategic objectives. Solutions are to focus on efficiency, security and end user experience with this role leading root cause analysis, problem management and recommend procedures and controls.
Key Responsibilities:
- Extensive experience in an IT architectural role with a focus on end-user computing solutions, or a degree in a relevant field or a combination of study and work experience in a complex environment.
- Demonstrated ability to effectively communicate complex technical concepts to a non-technical audience and demonstrated advanced written and verbal communication skills.
- Demonstrated time management skills and ability to manage competing priorities being able to meet agreed timelines against agreed initiatives/goals and objectives.
- Ability to provide after-hours and on-call support including on weekends and Public Holidays, or at short notice when there is an emergency to a variety of sites.
- Extensive analytical and problem-solving abilities with an advanced understanding of ITIL processes and the listed technologies.
- Demonstrated high level proficiency in the gathering, interpreting, and analysing data for the purpose of improvements to the service provisions and achieving business focused solutions.
- Demonstrated success in stakeholder engagement and management.
- An understanding and commitment to SCHN and NSW Health policies and procedures, including but not limited to a. The NSW Health Code of Conduct b. ICT related policies c. Work Health and Safety.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.
Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
For technical support please contact the customer services team on 1300 679 367 and select option 3.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact John Pinawin on john.pinawin@health.nsw.gov.au
If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au
Applications Close: 19/12/2024
