Dispute Resolution Specialist
GROW Inc
As a Dispute Resolution Specialist, you will be working within a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants, adhering to RG271 guidelines. We are responsible for the end-to-end complaint handling process for the Trustee office overseeing simple and complex superannuation complaints. We also influence change to deliver a better experience for members and provide meaningful insights to better identify, manage and prevent complaints.
Qualifications
- 3 years or more experience in the financial services dispute resolution domain - essential.
- Superannuation experience - highly desirable.
- A strong customer focus, with demonstrated experience of being in a customer-facing role.
- Exceptional negotiation skills.
- Ability to take ownership of your caseload and apply effective decision-making skills.
- Excellent communication skills, both verbal and written.
- Strong time management skills, with the ability to prioritise effectively.
- Good commercial acumen.
- Someone who can thrive in a fast-paced environment.
- The ability to demonstrate resilience and tenacity.
- Someone who enjoys working in a team and collaborating with others.
Additional Information
Why you’ll love working at GROW
- Birthday Leave - Take an extra day off per year on your birthday!
- Weekly Pay Cycle - No more waiting for PayDay!
- Hybrid Work Arrangement - We have a true and flexible hybrid arrangement!
- Exciting Discounts - Think movie tickets, gift cards & even electronics
Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
