Senior Application Support Engineer

Vii • FULL_TIME • Melbourne, AU • 12h ago

Senior Application Support Engineer

Job Description

Challenge yourself to drive positive outcomes in the Application Support Engineering team
Partner with the business to provide effective planning, analysis and advice

As Vii’s Senior Application Support Engineer, you will see yourself working for some of Australia’s top retail brands. You will provide technical support to Vii Clients and Account Managers to increase client program value within the Vii business. You’ll investigate, and resolve customer inquiries, reporting requests and scheduled tasks. You will have the opportunity to work on website development and undertake testing of the Vii system to ensure all existing and new functionality is correct prior to a production release.

This is an operational role which responds to user inquiries, assess problems and issues and leads the resolution. Empowered to troubleshoot and skilled with basic technical skills to address issues.

To be successful in this role you will have:

8 years of general IT experience with a focus on application support or software development
Tertiary qualification in Information Technology, Computer Engineering discipline
Required to demonstrate capability of the following: Investigation of possible bugs or anomalies in data/ system behaviour, Website maintenance and design and Participate in the code review and quality assurance process
Strong development skills in SQL, HTML & CSS
Exposure to C#.NET, ASP.NET & JavaScript or equivalent frameworks.
Exposure to SQL, CSS, HTML, C#.NET, ASP.NET & JavaScript
Exposure in developing, maintaining and executing test cases
Strong lateral thinking and problem solving skills
Excellent analytical skills to collate, interpret, prepare and present useful information to a varied audience.
Ability to work under pressure and achieve deadlines
Highly articulate in both written and verbal communication skills.
Ability to context switch, multitask and manage multiple priorities
Strong sense of teamwork and experience in working within a team to achieve common objectives
Exhibit high energy levels and strong personal drive in a changing environment
Knowledge of these languages, tools and technologies is desirable but not required: Akamai, PowerShell, Splunk, SumoLogic, Git, JIRA, Confluence, Bamboo, AWS, C#, ASP.NET, JavaScript, Postman

In this role, you will:

Provide Production Support including–

Bug fixes
Development of stored procedures
Investigation of possible bugs or anomalies in data/ system behaviour
Website maintenance and design
Document root cause and fix
Maintain knowledgebase and ensure it is up to date
Provide timely updates on issue and adhere to SLA

Participate in the code review and quality assurance process
Build strong working relationships with key stakeholders by providing expert technical support and guidance to stakeholders and customers
Work closely with business and technical teams to troubleshoot IT incidents and problem
Understand CI/CD
Participate in after-hours technical support
Responsible for designing, coding, testing and maintaining the associated services using frameworks such as SQL, CSS, HTML, C#.NET, ASP.NET & JavaScript
Understand distributed computing and complex multi-tier applications
Understanding of HTTP and Web service API
Practice sustainable incident response and blameless post-mortems
Drive own professional development to ensure currency of knowledge in relevant areas of expertise
Ensure PI and other sensitive data remains consistent with our privacy policy and relevant legislation