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Customer Success Manager, ANZ

Autodesk • FULL_TIME • North Sydney, New South Wales, AU • 3h ago

Customer Success Manager, ANZ

The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. This position reports to a CSM Manager.

Responsibilities

Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
Establishes measurable criteria for success and assists in building organizational alignment
Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
Develops and maintains close relationships with key management sponsors within a select group of named accounts (from key users to CXO)
Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
Accountable for overall customer satisfaction

Minimum Qualifications

Bachelor’s degree or equivalent work experience and education
You have 6+ years in sales, service delivery, or customer success management experience
You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
You thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
You have excellent communication and presentation skills

Preferred Qualifications

Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including an analytical and process-focused mindset
Understanding of Software-as-a-Service (SaaS) customer management
Technical educational background or equivalent experience
Master’s degree or equivalent work/education experience

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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