#Greatmindsdontthinkalike: At Uber, we take pride in our
diversity and working environment that sees you as more than just a person
that can do the job, but a unique individual that can level up our
organization with a perspective only you can offer. Uber provides a truly
open culture that encourages all to voice their thoughts.
About the Role
Community Operations is the heart and soul of our #BuildWithHeart approach
at Uber. We work with customers, people earning money on the platform and
partners at enormous scale. Community Operations helps operationalise
every new and existing product and idea that Uber comes up with - it’s an
organisation that touches every part of Uber!
The ANZ CX Team is responsible for delivering seamless experiences for our
customers through policy creation, product launches, automations and
strategic initiatives.
Your Impact in Role
- Manage day-to-day customer operations
- Work with our customer support network to drive experience improvements
- Lead cross-functional projects
- Be the main POC for high escalation issues
The Experience You'll Bring
-
Passion for helping others and creating support experiences that surprise
and delight
-
Ability to break down complex problems, diagnose opportunities and
implement solutions
- Excellent written and verbal communication skills
- Strong stakeholder management skills
- Comfort with ambiguity and multitasking
We welcome people from all backgrounds who seek the opportunity to help
build a future where everyone and everything can move independently. If
you have the curiosity, passion, and collaborative spirit, work with us,
and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural
identity. Unless formally approved to work fully remotely, Uber expects
employees to spend at least half of their work time in their assigned
office. For certain roles, such as those based at green-light hubs,
employees are expected to be in-office for 100% of their time. Please
speak with your recruiter to better understand in-office expectations for
this role.
*Accommodations may be available based on religious and/or medical
conditions, or as required by applicable law. To request an
accommodation, please reach out to
accommodations@uber.com.
