Assistant Change & Release Officer
Who we are
The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.
A new role has become available as the Assistant Change & Release Officer in Government Technology Platforms; part of Digital NSW and the Department of Customer Service. Our aim is to be the state’s trusted partner to enable accessible and secure digital platforms and services for the citizens and businesses of NSW. https://www.digital.nsw.gov.au/delivery/government-technology-platforms
In this role you will support a structured change process, which enables a consistent approach to the logging, assessment, approval and review of system/software changes to ensure minimal service disruption and a positive customer experience.
Your day-to-day tasks will include
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- Performing quality checks on submitted technical changes to ensure that the information submitted meets the required standards
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- Assisting stakeholders to understand how the change & release processes work, including the steps which needs to be taken, the information required, and any applicable deadlines
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- Preparing reports, agendas, and minutes to support the change & release processes
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- Creation of communications to relevant stakeholders on the change & release activities in progress, including planned outages and change freeze periods
- Providing general assistance to senior members of the team in order to support the delivery of the change & release process and process uplift
What you will bring to this role
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- Demonstrated experience in supporting the logging, assessment, approval, and review of system/software changes using effective change control policies, processes, and standards to minimise customer and business impact.
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- Experience in contributing to the review and maintenance of policies, procedures, guidelines, and related documentation to support change and develop efficient processes that minimise the impact of planned changes
- Experience in building strong relationships with team members, stakeholders, and clients to ensure effective change control and implement agreed changes that meet business needs, while maintaining and supporting services, including coordinating business systems for after-hours requests to ensure optimal service delivery.
Key knowledge and experience
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- Sound knowledge of Technology Change management framework, policies and processes.
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
Please attach your updated resume and cover letter cover letter maximum 1 page) outlining how you meet the skills and experience of this role.
Click Here to access the Role Description.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Esther.Dah@customerservice.nsw.gov.au or 02 9494 8351.
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