Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as an IT Technical Lead reporting to the Senior Manager, myIT Technology & Operations
A bit about your role
The IT Technical Lead is responsible for driving continuous service improvement in end user technology and IT support, ensuring platforms like Intune, O365, and Windows 11 provide a seamless IT experience and meet Essential 8 security standards. This role involves identifying process gaps, offering SME support, and providing hands-on technical assistance for escalations.
Key responsibilities include managing mobility within nbn, leading end user technology projects, and implementing service improvements to enhance IT experience, security, and functionality. The role also includes acting as a technical escalation point to support and uplift team expertise.
A bit about you
The ideal candidate will have over good years of IT service experience in a large corporation, experience with vendor or outsourced services, and a strong background in ITIL environments. They should possess excellent customer service skills, flexibility, diplomacy, and effective negotiation and influencing abilities.
Additionally, they should have expertise in Incident and Problem Management, report writing, identifying process gaps, and fostering teamwork. Proficiency in IT environments and support systems like Office 365, Teams, Citrix, Intune, and Windows 11 is crucial. Adherence to nbn policies and safety procedures is mandatory. Any knowledge or experience of IT environments and support systems, including Microsoft Defender, Entra, IT security technologies, JAMF, networking, macOS, and servers is beneficial.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is permanent opportunity based in Sydney and Applications for this role will close at midnight 12th March 2025 .
Worker Type
Permanent
Time Type
Full time
