Description
About Salesforce:
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we connect with customers in a whole new way. Our unmatched expertise is critical to the delivery of innovative business solutions that push the boundaries and unlock the full potential of Salesforce. We believe our customers' success is OUR success!
Job Description:
We seek a highly motivated and experienced Director to serve as Chief of Staff to our Executive Vice President (EVP), General Manager (GM) ANZ. This position will report to the COO, ANZ.
This role is a force multiplier for the GM’s strengths and priorities. They provide the GM with the leverage and scale that enables them to drive growth and cross business alignment. They support decision-making and translate the organization’s strategy into execution by aligning people, operating cadences, technology, and data to best support our customers.
An ideal candidate brings deep management consulting experience that showcases sales expertise, strategy development, transformation, project management. They have a background in the SaaS industry and a high tolerance for ambiguity, complexity, and changing priorities. They demonstrate a sense of urgency, good judgment, prioritizing for results, and the ability to lead through influence. They are a positive brand-extension of the GM across ANZ and globally.
Responsibilities:
1) Project Management Support
-
Be a trusted partner to the GM and their Leadership Team (LT), providing insights, analysis, and recommendations pertaining to strategic, operational, and confidential matters
-
Partner with GM and the Chief Operating Officer (COO) to identify, manage, and drive top priorities and strategic goals for the business
-
Support the team's V2MOM creation and management - collaborating with the COO, Strategy and Operations and method owners on breakthroughs, quarterly reviews, metrics updates, and status reporting - and addressing risks, issues, and roadblocks as needed
-
Compile and support work relating to preparation of executive reviews, decks, submissions, QBRs and presentations on behalf of the GM
2) Customer & Executive Engagement
-
Oversee the planning and execution of customer engagements, including research, preparing background for customer meetings and industry events, to increase value for Salesforce and its customers
-
Manage preparations for customer meetings by collaborating with Account Teams to define objectives, craft account briefings, and development pre-meeting materials (e.g., agendas, business reviews, points of view, etc.)
-
Align strategic goals with outputs of enabling functions, such as Communications, Marketing, and Employee Success, for events like Dreamforce, Company Kickoff (CKO) and functional all-hands meetings.
-
Serve as a liaison across the organization, fostering relationships with other Salesforce teams to align priorities and advance key initiatives - acting as a proxy for the GM when appropriate
3) Operational Support
-
Partner with the GM, LT, and other team members to improve leadership alignment, increase operational efficiency, and accelerate the business through enhancements to operational rhythms, processes, systems, and tools
-
Coordinate with COO, ES Communications Lead to organize and facilitate weekly, monthly, and quarterly leadership meeting agendas, content, and communications (e.g., for LT meetings, extended leadership team meetings, quarterly off-sites, etc.)
-
Support the execution of regular and ad hoc senior executive presentations and reporting (e.g., APM reviews, method reviews, etc.) in close collaboration with the COO, Strategy & Ops team, Finance Business Partner, and other colleagues
-
Collaborate with the Executive Assistant to optimize the GM’s calendar, extend their capacity, and ensure readiness for all internal and external engagements - coordinate closely on priorities, scheduling, logistics, and more
-
Supervise multiple projects concurrently and periodically contribute as an individual contributor, particularly for Dreamforce and CKO attendance management
-
Provide the perspective of the GM during organisational change in collaboration with the GM’s ES Business Partner and Communications team
-
Support the GM to understand the implications of planning and decisions and be a connector of supporting functions (e.g. finance, employee success, communications)
-
Foster a cohesive and high trust culture across the ANZ extended leadership team
-
Oversee coverage of Executive Assistants for senior leaders in ANZ
4) Special Projects
-
Find opportunities or gaps in the business, propose and lead special projects as needed, and organize thorough examinations of key topics and priorities
-
Support the broader COO function as required
Experience / Skills Required:
-
10+ years of cumulative experience across sales and/or business management, or related fields
-
Possesses extensive knowledge and experience in sales operations, strategy development, business operations, transformation, project management
-
Proficiency in crafting and delivering executive-level presentations that are not only compelling but also easily digestible, facilitating well-informed decision-making among senior leaders
-
Thrives in a cross-functional, matrixed environment, consistently demonstrating a highly collaborative, team-oriented approach to solving sophisticated problems
-
Able to navigate and excel in a fluid and fast-paced environment to ensure initiatives make progress and achieve their goals
-
Demonstrated adaptability and flexibility, capable of adjusting quickly to new demands and maintaining composure under pressure
-
Exceptional organizational abilities, including the capacity to coordinate the activities of senior leaders effectively, fostering alignment, and driving goal attainment
-
Experience presenting to and collaborating with senior executives, facilitating productive discussions and decision-making processes
-
Proficiency handling tasks at the strategic and tactical levels, with a commitment to directly execute efficient and effective task completion when needed
