Why work for Tyro
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the role
The Customer Success Lead will oversee a high-performing team dedicated to managing and strengthening relationships with key merchants within Tyro’s payment acquiring ecosystem. This role is critical in driving revenue growth, ensuring seamless service delivery, and identifying opportunities to enhance payment solutions for our merchants. Combining leadership, strategic thinking and hands-on management, the Customer Success Team Lead will play a key role in supporting merchant needs while driving growth and retention.
What you'll do
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Lead and develop a high-performing team to drive merchant satisfaction and revenue growth.
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Drive account growth and retention by identifying upsell, cross-sell and new business opportunities.
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Build and maintain strong merchant relationships to ensure long-term engagement and satisfaction.
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Analyse market trends and performance data to identify opportunities and report insights to leadership.
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Advocate for merchants internally and collaborate with cross-functional teams to enhance service offerings.
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Stay ahead of payment industry developments to provide expert guidance on products, technologies, and compliance.
What you'll bring
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Proven experience in a people leadership role, with a track record of mentoring and developing high-performing teams.
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Strong background in customer success, account management, or relationship management, ideally within the payments, fintech, or financial services industry.
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Deep understanding of the payments ecosystem, including integrations, payment processing, and merchant acquiring.
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Strategic and analytical mindset, with the ability to interpret data, identify trends, and drive business growth.
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Excellent stakeholder management and communication skills, with the ability to build strong relationships and influence key decision-makers.
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Problem-solving and commercial acumen, with experience identifying opportunities for revenue growth and retention.
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Ability to work cross-functionally, collaborating with internal teams to ensure seamless service delivery and merchant success.
Perks and Benefits
We've worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia. Here are just some of the things Tyros tell us they love about working here:
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A hybrid working policy that truly enables you to live your best life
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Learning and career development opportunities
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16 weeks paid primary carers leave
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12 weeks paid secondary carers leave
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Annual team-based volunteer day
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We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
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Taco Tuesdays
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Mental health and wellness initiatives
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Personal finance initiatives
#LI-Hybrid
