Description
Delivering customer success with Data + AI + CRM + Trust is the unique
value proposition for Salesforce and the Customer 360 Platform. The
Consumption Lead, Data Cloud & Agentforce, demonstrates deep
business, industry, and product knowledge to partner with customers,
guiding them to accelerate Data Cloud & Agentforce consumption and
return on investment with Salesforce.
This role combines technical and commercial responsibilities. You will
drive growth in your assigned customers and use cases by leading
stakeholders, managing executive relationships, and creating and
implementing consumption plans. Additionally, you will act as the
post-sale technical lead for Data Cloud & Agentforce, leveraging your
expertise and technical credibility to engage and communicate
effectively at all levels within an organization. You will be
responsible for developing and implementing technology strategies and
providing architectural guidance to ensure Data Cloud and Agentforce
integrate seamlessly with customers’ existing systems.
You will build and nurture positive relationships to help customers
progress on their Data Cloud consumption journey, ensuring the platform
delivers value. The Consumption Lead works directly with customers that
can vary in their market segment, size, solution complexity, and life
cycle, all depending on the customer’s needs.
You are a constant learner. You are curious, empathetic and have a
strong bias for action. This is an IC (individual contributor) role.
Your Impact
As a trusted advisor you will successfully influence customer outcomes
and accelerate Data Cloud & Agentforce consumption You will:
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Work across multiple selling teams and internal stakeholders,
creating clarity from chaos.
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Drive onboarding, enablement, success, go-live, and healthy
consumption of Data Cloud & Agentforce workloads.
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Leverage account teams, services, customer success, education, and
support resources to build and manage tasks beyond your scope of
activities or expertise.
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Create, own, and execute a point-of-view on how key use cases can be
accelerated into production.
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Navigate Data Cloud & Agentforce Product and Engineering teams
for new product innovations, pilot programs, and upgrade needs.
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Provide internal and external updates on KPIs related to usage and
customer health, covering important risks, product adoption, and use
case progression.
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Develop mutual success plans with customers.
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Help ensure customer success by increasing focus and technical
accountability to our most complex customers who need guidance to
accelerate usage on Data Cloud workloads.
Your demonstrated impact includes:
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Experience: 7+ years in customer-facing solutioning for Data,
Analytics, AI, and CRM.
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Technical Expertise: Full-stack technical qualifications (CRM, Data
Architecture, AI/ML) and experience managing technical
relationships with C-Level executives.
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Communication Skills: Ability to drive effective conversations at the
C-level, facilitate difficult discussions, and handle objections
adeptly.
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Trusted Advisor: Proven success as a trusted advisor, understanding
customer motivations and needs to drive business value, and
experience integrating complex data architectures.
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Customer Success: Experience driving customer success in large,
complex selling organizations.
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Industry Knowledge: Deep understanding of industry-specific use
cases, data architectures, and integration patterns.
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Influence and Leadership: Persuasive verbal, written, presentation,
and interpersonal communication skills that influence change in large
organizations.
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Technological Awareness: Staying up-to-date with emerging marketing,
data-related, and AI technologies.
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Proactive Attitude: A self-starting attitude with the ability to
handle tasks independently while collaborating remotely with
customers and colleagues.
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Data Ethics and Privacy: Commitment to data ethics and privacy,
ensuring customer solutions adhere to relevant regulations and best
practices in data security and privacy.
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Product Development: Hands-on experience building 0-1 products at
startups or large companies.
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Facilitation Skills: Excellent workshopping and whiteboarding skills.
Primary Responsibilities
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Develop an understanding and knowledge of customer’s Salesforce Data
Cloud & Agentforce implementation and evangelize the capabilities
of Data Cloud & Agentforce.
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Engage with strategic customers to understand their goals, assess
their capabilities, and provide recommendations to help them
accelerate consumption to achieve their business and technology
objectives.
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Have a passion for operational excellence that drives scalable
consumption, ACV growth, and customer success.
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Skilled at guiding impactful discovery conversations to unveil nuanced
client needs and identify creative solutions through customization.
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Guide a customer on org strategy, governance, and change management
standard processes based on customer needs.
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Demonstrate hands-on Data Cloud & Agentforce product knowledge by
applying platform features and functions to customer business
priorities and roadmap.
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Proactively identify risks to the customer achieving their stated
business goals and work with the account team to build a risk
mitigation plan.
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Produce and implement a comprehensive adoption path showing the
current state, target future state with timeline, and an underlying
enablement Plan.
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Deliver value and innovation to a customer’s business by
understanding our customers’ key business challenges and potential
for growth.
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Build and cultivate executive-level relationships with the
customer’s IT and business executive leadership, sponsors, and
decision makers to solidify our partnership and dedication to the
customer business and IT sponsors & collaborator.
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Working with the account team and Salesforce Execs, effectively
network within accounts from the Executive-Level down, in order to
help customers work towards their goals.
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When appropriate, recommend additional Salesforce services and
advisory experts needed to drive success.
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Proactively communicates technical product changes, degradations,
outages, end of life, and other relevant updates.
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Collaborate with Salesforce product teams to deeply understand
Salesforce solutions and roadmap, and advocate for key features
needed for success across the Industry/Territory via Voice of the
Customer feedback.
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Collaborate with our sales and field engineering teams to accelerate
the adoption and growth of the Salesforce Data Cloud platform in your
accounts.
Technical Abilities
As a deep subject matter expert, you will have a rare set of technical
proficiencies, including:
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Salesforce Smart: Deep, technical knowledge of the Salesforce
platform (Salesforce Admin and Advanced Admin level certifications,
hands-on experience with Salesforce Clouds).
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Deep understanding of Martech Stack with hands on experience with
Salesforce Marketing Cloud or similar products
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Data Architecture & Tools: modern cloud data platforms
(Snowflake, Databricks, Big Query, RedShift), data analytics tools
(Tableau, Looker, Power BI), data programming models (DataFrames,
pandas), and AI (Python, R, Jupyter Notebooks, data wrangling,
machine learning).
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AI & ML Expertise: Experience with machine learning concepts
(predictive and generative AI), plus the ability to communicate
value to diverse audiences.
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Curiosity & Continuous Learning: Passion for exploring emerging AI
research, frameworks, sharing insights, and experimenting with
pioneering technologies. Actively stays up to date on new LLM models
and agentic approaches, experimenting with prompt engineering to
drive innovation.
NOTE: This is an office-flexible role. The expectation is to be
in-office 2-3 days a week when local to an office.
Our Investment In You
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World-class enablement and on-demand training - check out
trailhead.com for a sneak peek!
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Exposure to executive thought leaders with a passion for living our
values
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Clear path to promotion with accelerated leadership development programs
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Weekly 1:1 coaching with your leadership
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Fast Ramp mentorship program
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Week-long product bootcamp
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Sandler Sales Training
Volunteer Opportunities
Have you heard of our 1:1:1 model, focused on giving back to the
community? The success in giving back have helped us and our
Trailblazer community become a leader in philanthropy, culture, and
innovation. We are one of the World’s Most Innovative Companies,
according to
Forbes, we are #1 in PEOPLE’s Top 15 Companies that
Care, and are on Fortune’s Change the World list. Values create value.
Our values helped drive our revenue number to $13.28 billion dollars in
fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
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Health benefits
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Financial benefits and perks
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Time off and leave policies
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Parental benefits
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Perks and discounts
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Visit
salesforcebenefits.com
for the full breakdown.
