Why work for Tyro
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the role
At Tyro, we pride ourselves on delivering exceptional customer support—it's what sets us apart. For over 16 years, we've built a strong reputation for flexibility, quality, and customer-first service, supporting businesses across Australia with payments and core banking solutions.
As a Customer Support Specialist, you’ll be at the heart of our business, championing the voice of our customers while collaborating with teams across Engineering, Product Management, Sales, and more. You'll join a high-energy, supportive environment where innovation and teamwork thrive.
We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home once fully trained.
What you'll do:
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Turn Challenges into Opportunities – Handle customer inquiries with confidence, playing a key role in transforming customers into loyal, long-term users of Tyro solutions.
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Educate & Empower – Help customers understand Tyro’s products and services, ensuring they get the most out of our solutions.
What you'll bring:
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Call Centre Experience (inbound or outbound) – You have experience handling customer inquiries and managing high volumes of support requests.
Perks and Benefits
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs ofour people across Australia.Here are just some of the things Tyros tell us they love about working here:
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A hybrid working policy that truly enables you to live your best life
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Learning and career development opportunities
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16 weeks paid primary carers leave
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12 weeks paid secondary carers leave
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Annual team-based volunteer day
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We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
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Taco Tuesdays
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Mental health and wellness initiatives
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Personal finance initiatives
#LI-Hybrid
