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Test Manager, Digital Delivery

MUFG Pension & Market Services • Parramatta, New South Wales, Australia • 3d ago

Description

Position Overview

The Test Manager role requires a resourceful, innovative, and critical thinking across enterprise scale environments and ability to provide testing leadership across multiple programs in a highly regulated and complex environment. A strong background in Superannuation and Insurance systems will be highly advantageous.

Strategic Leadership role in Digital Domain of Technology Retirement Solutions business
Hybrid Flexible working Options - Parramatta based candidates preferred but open to Melbourne

You Key Responsibilities Will Include:

Strategic Focus:

Manage and accountable for a Portfolio of programs/projects to ensure successful delivery and taking Business on the journey.
Must be able to formulate an effective, practical and robust Test Strategy by coordinating with relevant stakeholders considering a highly complex financial services environment.
Ensure programmes and projects define clear roles and responsibilities for Testing and have access to best practice guidance, methods, templates, and tools.
Review for efficiencies in process and tools to improve overall quality and efficiency

Test Management & Project Involvement:

Manage the E2E testing lifecycle of assigned projects in a multi-vendor, multi-application and distributed delivery environment.
Review program/project level business requirements, technical specifications, end-to-end Business Processes, and solution design documents, highlighting any gaps or potential improvements.
Governance and management of vendor achievement against Service Level Agreements, measuring performance against established metrics, and evaluating third-party operations for quality and adherence to agreed schedule and budget requirements.
Defect Management activities, including conducting defect triage meetings with business, technology, and interface partners, and agreeing on workarounds for outstanding defects and resolutions.
Support the project team in leveraging testing tools to improve team productivity and effectiveness (Test Management, Defect Management, Test Automation, Performance Testing).
Identify required metrics and establish them as goals for the test team.
Ensure automated testing happens as part of the build process.

Team Leadership & Culture:

Build a high performing team of Testing professionals to deliver a value-add service to the business across all geographies within MUFG RS
Coach, lead and mentor the team of Testers, delegating work and projects effectively with a focus on developing and enhancing collective skillsets.
Foster a collaborative and inclusive environment where Testers are empowered to innovate and drive results aligned with both local and global business objectives.
Facilitate the development, implementation, and adherence to testing department standards in partnership with other test team leadership.
Look for and promote a culture of continuous improvement within the team
Identify areas of improvement within the program and establish a continuous improvement process.

Governance & Risk:

Governance of Quality Assurance across the full spectrum of the SDLC, including Unit, ST, SIT, E2E, Regression, Business (UAT), PVT.
Ability to assess risks from a business perspective, identifying and recording specific risks, and communicating them to the appropriate project stakeholders and business management team.
Review and sign-off of testing artefacts (Test Plans and Test Summary Reports), liaising with respective project team members (Development teams, Test teams, Business, Solution Designers, Architects, IT, PMs, and other stakeholders).
Promote a risk management culture, and limit risk exposure to MUFG Retirement Solutions with strategies to mitigate risk.

About You and Your Skills

Minimum 10+ years in a test management position in complex E2E integrated financial platform with digital self service solutions (web portals, iOS and Android mobile apps, APIs and web services)
Demonstrate strong thought leadership, strategic thinking and effective communication in driving and uplifting Quality through all stages of the SDLC – and within the Test practice.
Extensive experience in building process, practices and test team in distributed delivery model.
Strong test management background within a fast-paced business and in complex IT application landscape.
Experience in CI/CD pipeline and tools such as Azure Devops and accessibility testing (WCAG) exp highly desirable.
Hands-on experience managing automation testers and teams in multiple locations, time zones and diverse backgrounds.
Hands on experience in improving Testing & QA capabilities with a strong awareness of industry developments and best practice.
Experience in managing a multi-vendor engagement

Preferred Skills and Qualifications

Excellent communication and stakeholder management skills
Strong commercial / business acumen.
Experience delivering via Agile methodology, using JIRA and Confluence or similar tools.
Tertiary qualifications in Information Technology, Business or a related discipline.
Certification in Domain/Testing/Delivery methodology like ISTQB, Agile, ASFA
Capable of managing high pressure, competing demands and short timelines, with the willingness to be flexible.

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing

Culture @ MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.