We’re working to shine a light on all things property. Our business is built around connecting the steps throughout the property journey to create a better experience for people. We call it the property marketplace, and it’s driven by our data.
As we change the way people engage with property, we need diverse thinkers to help us. So even if you don’t meet 100% of the following criteria, we’d love you to apply anyway.
About the Role
Are you ready to take ownership, drive change, and build something impactful? We’re looking for a Shared Services Manager – HR Operations to lead and evolve our HR service delivery function, ensuring it operates efficiently and effectively across Australia and the Philippines.
This is not just a BAU support role—it’s a leadership opportunity where you’ll bring structure, clarity, and innovation to a growing team, setting the standard for best practices in HR shared services.
Key Responsibilities
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Lead the HR shared services function, ensuring timely and effective ticket resolution for employee queries.
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Define and embed SLAs and KPIs, improving efficiency and service delivery.
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Work closely with teams across Australia and the Philippines, fostering collaboration and problem-solving.
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Drive process optimization and system improvements, leveraging tools like JIRA and HRIS to streamline operations.
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Build a strong team culture, setting clear expectations and empowering team members to succeed.
What We’re Looking For
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HR Shared Services or High-Volume Service Delivery Experience – You don’t need HR-specific experience, but you must understand what good looks like in shared service operations team- End to End HR Experience highly regarded
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Navigate a complex environment, build and set the standard of how the shared services ops team operates, partners, solves
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Tech-Savvy Problem Solver – Comfortable working with HRIS, JIRA, and troubleshooting and solves problems
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Resilience & Adaptability – Thrives in high-pressure situations and enjoys leading teams through transformation.
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Strategic & Hands-On Leadership – A mix of big-picture thinking and willingness to roll up your sleeves when needed.
Why Join Us?
We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
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Discover your ideal work-life balance with our approach to flexibility.
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First-rate parental leave and wellbeing policies.
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Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities, and more.
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Continuous opportunities to leap, learn, and grow.
We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities and turn them into realities. That’s why we want you.
Who You’ll Work With
You’ll join a vibrant team of innovators—doers, creators, and thinkers—turning property possibilities into reality. We’re coding, building, and designing solutions that are revolutionising a sector Australians deeply care about.
What’s Next?
We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.
Equity, Diversity and Inclusion at Domain
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.
