Associate Director Systems Capability

Department of Customer Service (DCS) • FULL_TIME • Sydney, NSW, AU • 5d ago

Associate Director Systems Capability

Employment Type: 1 x Ongoing Role
Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
Grade: Clerk 11/12

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are excited to be inviting applications for the opportunity of Associate Director Systems Capability for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will provide technical capability leadership to develop, iterate and improve all-of-government platform and products to continuously deliver value aligned to government priorities. You will optimise chapter digital technical capability, mitigate risks, and improves the effectiveness and reliability of government services in an agile environment through effective learning and development.

Day to Day Responsibilities

Oversee engineering execution, ensuring alignment with strategic priorities, and manage risks, blockers, and dependencies.
Drive technical strategy and excellence, working with architects to maintain scalability, manage tech debt, and improve system performance.
Collaborate with cross-functional teams (Product, UX, Leadership) to align technical and product goals, ensuring seamless integration.
Mentor Senior Managers and drive talent development, fostering a high-performance culture focused on innovation and accountability.
Implement process improvements, optimise CI/CD pipelines, and ensure compliance with governance, security, and regulatory standards.

What you will bring to this role

Proven experience in driving continuous improvement of strategic digital delivery capability, creating fit-for-purpose, reusable platforms and products aligned with government strategies.
Experience in acting a delegate for senior leadership to champion initiatives that maximise the value of all-of-government platforms and services.
Proven experience in developing integrated digital capabilities to deliver diverse services efficiently, ensuring outcomes align with customer and business objectives.
Proven experience in refining systems and processes for robust monitoring, reporting, and progress tracking against strategic plans.
Demonstrated experience in leading high-level negotiations and partnerships across NSW Government Agencies to influence optimal service delivery.
Proven experience in coaching and develop skilled teams in a scaled agile environment to foster innovation and continuous improvement.
Experience in monitoring and refining team performance through communities of practice, aligning operating models, and improving organizational health and delivery capability.
Extensive experience in a digital/ICT functional role including possessing deep technical knowledge and understanding of both legacy and emerging technologies
Demonstrated evidence of successfully developing and coaching technologists and engineers having hand-on coding experience in a variety of languages
Experience in delivering and improving complex, integrated ecosystems that incorporate legacy and modern technologies
Knowledge and experience in Scaled Agile Framework (SAFe)

Essential requirements

Strong leadership and coaching skills with the ability to inspire high-performing teams.
Proven ability to manage complex stakeholder relationships and high-level negotiations.
Demonstrated experience in leading digital transformation initiatives in an agile environment.
Expertise in building and optimising scalable systems and processes for reusable digital services.
Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter demonstrating how your skills and experience align with the role.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via Esther.Dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 11 March 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Esther.Dah@customerservice.nsw.gov.au or 02 9494 8351.