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Change Advisor

Department of Customer Service • FULL_TIME • Sydney, NSW • 5d ago

Change Advisor

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are excited to be inviting applications for the opportunity of Change Advisor for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role you will contribute to the design, development and implementation of change management programs to enable effective delivery of change initiatives and continuous improvement to meet organisational needs and business outcomes.

Day to Day responsibilities

Assist in developing change management plans and impact analyses
Support communication efforts: Help design and deliver communications about changes to employees and stakeholders
Facilitate training sessions: Assist in organising and conducting training programs to help employees adapt to changes
Monitor change progress: Track the implementation of changes and report on their progress
Address resistance: Identify and address any resistance to changes, providing solutions to overcome it
Collaborate with stakeholders: Work with project managers, team leaders, and other stakeholders to ensure smooth implementation of changes
Document change processes: Maintain records of change management activities and outcomes.

What you will bring to this role

- Demonstrated experience in designing and implementing change programs and projects using sound project management principles and best practices to achieve sustainable outcomes.
- - Experience in analysing current and future business operations to identify impacts and risks, informing the development of change and communication strategies for a smooth transition to the future state.
- - Experience in collaborating with project teams and stakeholders to apply a structured change management approach, ensuring effective integration of change activities into overall project plans while understanding business challenges and objectives.
- - Experience in providing advice on emerging project issues and presenting recommendations to inform decision-making, while supporting the development of change management plans and training to ensure a smooth transition and minimise risks
- Experience in developing effective relationships with project teams and stakeholders while managing change management records to support decision-making and ensure project governance standards are met.

Key knowledge and experience

- Relevant qualifications in change management and/or industry experience
- Experience in working with digital agile teams (desirable)

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter demonstrating how your skills and experience align with the role.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.